Versand

1. Shipping and Delivery

We aim to process and dispatch orders as promptly as possible. Orders are normally processed after payment has been successfully received and verified.

Delivery times and shipping charges may vary depending on the delivery destination, the products ordered, and the delivery service selected at checkout.

Any applicable delivery charges and estimated delivery times will be displayed during the checkout process before you complete your purchase.

2. Order Processing

Orders are processed during our normal business operations. Orders placed outside of business hours, on weekends, or on public holidays may be processed on the next business day.

Please ensure that the delivery address and contact details provided at checkout are accurate. We cannot be responsible for delays or failed deliveries resulting from incorrect or incomplete delivery information supplied by the customer.

3. Delivery Times

Estimated delivery times are provided for guidance only and are not guaranteed unless expressly stated otherwise.

Delivery may take longer due to circumstances outside our reasonable control, including:

Courier or postal service delays
Severe weather conditions
Public holidays
Customs or import procedures
Incorrect or incomplete delivery information
Events beyond our reasonable control

If your order has not arrived within the expected delivery period, please contact us at admin@xynteriq.com with your order details so that we can investigate the matter.

4. International Shipping

Where international delivery is available, additional delivery charges, customs duties, taxes, or import fees may apply.

Any customs duties, import taxes, or other charges imposed by the destination country are the responsibility of the customer unless otherwise stated at checkout.

International delivery times may vary depending on the destination and customs processing.

5. Damaged or Missing Orders

If your order arrives damaged, please contact us as soon as reasonably possible at admin@xynteriq.com, providing your order number and details of the damage. Photographs of the packaging and damaged item may be requested to assist with our investigation.

If your order appears to be missing or has not arrived within the estimated delivery period, please contact us so that we can investigate with the relevant delivery provider.

6. Incorrect Delivery Address

Customers are responsible for providing a complete and accurate delivery address when placing an order.

If you notify us of an incorrect address before your order has been dispatched, we will make reasonable efforts to update the delivery details where possible.

If an order has already been dispatched, we may be unable to change the delivery address. Additional delivery costs may apply where an order needs to be re-sent because an incorrect address was provided.

7. Delivery Restrictions

Certain products or destinations may be subject to delivery restrictions. If we are unable to fulfil an order to the delivery address provided, we will contact you and, where appropriate, arrange a refund for the affected order.